All articles ← Knowledge Base Are there any known compatibility issues with other software or Word Add-ins Coordinator Service failed to start on install Do people need to type in a User ID and password? How do I uninstall it? How does Lexis Draft work with metadata strippers ? Will they remove all of my flags and other mark-ups? I can't log in - (log includes 407 error from Proxy Server) I've lost the LexisNexis ribbon No Citations were found in this document Protected Documents We use IP authentication for other LexisNexis products - will it work? What are the minimum requirements? What does the IT department need to do? What if I don't have an IT department? What is the install process? Will everyone see the same buttons? Will it work in my Citrix / Terminal services environment? Will it work on a Mac?